If you like to help others and enjoy working with computers, phones and other office equipment, then the administration, clerical and support services field could suit you.
You’d need to be a good communicator and be well organised, cooperative and flexible. Some of the tasks you may be given would be to: respond to internal or external enquiries; set up schedules and office systems; book meeting rooms; take minutes; manage records and basic accounts and maintain databases.
Specific duties would depend on the field you are employed in – there are many opportunities in the medical, automotive, business, education and tourism fields, to name just a few. However, most businesses need administrative staff, so the possibilities are almost endless.
Training & Qualifications
Training and study options for this industry can include Apprenticeships and Traineeships (including school-based options), VET and university pathways.
Qualifications available for admin and support roles include:
- Filing and Registry Clerks - Certificate IV in Business Administration
- General Clerks - Certificate III in Business Administration
- Human Resource Professionals - Diploma of Human Resources Management/ Bachelor of Human Resource Management
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