Optical Retail Assistant


Job Title

Optical Retail Assistant


Brennan & Smith Optometrists


Armidale, New South Wales

Work Type

Full Time


Healthcare & Medical Optometrists and Orthoptists

Open Date

06 Apr 2021

Closing Date

25 Apr 2021

Required Skills

  • A passion for providing excellent customer service
  • Excellent communication skills
  • A high standard of personal presentation
  • Punctuality and reliability
  • An ability to work well under pressure, both autonomously and within a team
  • Strong service orientation and a 'can do' approach
  • High attention to detail and accuracy
  • Excellent verbal and written communication and interpersonal skills
  • Ability to multi-task, prioritise and meet deadlines
  • Strong problem solving skills and initiative in completing tasks

Preferred skills

If you are a highly self-motivated and energetic person with exceptional people and great retail customer service sales skills looking for a career within a successful and supportive environment, then we'd be delighted to hear from you!

Role Description

The Optical Retail Assistant provides support across a number of activities and functions in the day-to-day operation of Brennan & Smith Optometrists, and ensures objectives and standards are met. Activities and functions include:

  • Superior customer service, active listening and solution finding
  • Using creativity and knowledge to showcase styles that will best suit customers
  • Resolving customer queries and issues in an empathetic manner, encouraging return patronage
  • Completing daily retail duties (i.e. cash management, store maintenance and stock control)
  • Assisting the optometrists and optical dispensers
  • Accurate filing of finance documents, including the handling of sensitive financial information and transaction discreetly, confidentially and with integrity
  • Answering of telephone as required
  • Attending and contributing to meetings with Senior Management and staff as required
  • Attending and undertaking company training as required
  • Other duties as required by Senior Management
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