Inquiry Clerks
Snapshot
Inquiry Clerks respond to personal, written and telephone enquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
| Job stats | |
|---|---|
| How many are employed in this occupation? | 66800 |
| What are the average weekly earnings for full time workers ($ before tax)? | $800 |
| How does unemployment compare with other occupations? | average |
| What is the vacancy level for this occupation? | high |
| What are the job prospects for this occupation? | good |
Tasks
This occupation may include associated occupations with varying tasks.
- answering inquiries about goods and services, and providing information about their availability, location, price and related issues
- responding to inquiries about problems and providing advice, information and assistance
- recording information about inquiries and complaints
- referring complex inquiries to team leaders or expert advisers
- issuing relevant forms, information kits and brochures to interested parties
- accessing and operating computer network systems and communication systems such as public address and paging systems
- may refer inquiries to other sources
Job Titles
- Inquiry Clerk