Call, Contact Centre & Customer Service Managers
Snapshot
all, Contact Centre & Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
| Job stats | |
|---|---|
| How many are employed in this occupation? | 41200 |
| What are the average weekly earnings for full time workers ($ before tax)? | $1023 |
| How does unemployment compare with other occupations? | below average |
| What is the vacancy level for this occupation? | average |
| What are the job prospects for this occupation? | good |
Tasks
This occupation may include associated occupations with varying tasks.
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre.
Job Titles
- Call or Contact Centre Manager
- Customer Service Manager